Furniture and ApplianceMart's Policies and Guarantees
Return and Cancellation Policy
All custom, special order, ready to assemble product, bedding, closeout merchandise, protection plans, and delivery charges are non-cancellable/non-refundable. Sold "as is" merchandise has no implied or expressed warranties and all sales are final. Pending a return approval, all other merchandise, within 3 days of receipt, with no physical or cosmetic damage, smoking, or pet use, then qualifies for store credit or cash refund less 20% restocking fee. Refunds will be issued within 10 business days when paying by cash or check.
120 Day Sleep Guarantee
Collections covered with 120-day confidence guarantee: Tempur-Pedic, Airloom, iComfort, iComfort Hybrid, Serta Perfect Sleeper Hybrid, Beautyrest Black, Beautyrest Sliver Hybrid
Foundations and adjustable bases are not included in the confidence guarantee.
You must sleep on the mattress minimum of thirty (30) nights.
You must purchase a mattress protector from Furniture & ApplianceMart, Ashley Furniture Homestore or MattressMart.
You must exchange for another mattress of equal or greater value. If a greater value, you are responsible for the difference.
You will be responsible for any re-delivery charges and/or inspection fees.
You must agree that the mattress will be free of any stains, soil, vermin infestation, damage (anything along those lines), as this will void the Confidence Guarantee and product warranty.
You are entitled to one exchange only.
The value of any free merchandise or store credit will be deducted from the amount you have available to re-select, should you re-select to a non-qualifying mattress.
If merchandise is listed for a sale at a lower price within 30 days of its purchase, a refund for the difference will be issued. PROVIDED THAT: 1. The lower price is based on the same terms from an authorized dealer located within a SO-mile radius from store purchased. Guarantee does not cover lower prices that result from the rebates, merchandise not readily available, floor samples, limited quantity offers, close-outs, or discounted models.
Good things are worth waiting for! We make every effort to quote an accurate delivery time for special order merchandise. All delivery times quoted are based on information we receive from our suppliers and are for estimate purposes only. While the estimated time is accurate the majority of the time, delays beyond our control can occur.
Special orders require a 50% down payment and are non-cancelable and non-refundable. Please make sure your furniture and appliances will physically fit through the doors and into your room and is the right size for the room before placing your order.
You will receive a phone call prior to your delivery if any delays from the suppliers do occur. Please contact our customer care department at (866) 638-1957 if you have any questions about when your merchandise is estimated to be available for delivery or pickup.
Custom order requires a 50% down payment. Customer orders are non-cancelable and nonrefundable. A salesperson must verify with you all your information on your special order. Furniture & ApplianceMart will provide free of charge any repairs that are delivery related damage (scratches, nicks, chips, etc.) if reported to our company within three business days after delivery. Custom order products cannot be purchased online. Due to this items wide verity of customizable features we require a sales person to work one-on-one with our customers, to make sure everyone gets exactly what they want. Please make sure your furniture and appliances will physically fit through the doors and into your room and is the right size for the room before placing your order. Please visit or contact your nearest store to get your custom order started.