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Furniture and ApplianceMart's Policies and Guarantee's

Return and Cancellation Policy

All special orders, bedding purchases, furniture protection plans, closeout merchandise purchases, setup and delivery charges are noncancelable and non-refundable. New item, in an opened container or out of container with no physical or cosmetic damage, returned within five days of purchase, qualifies for full store credit or cash refund less 15% restocking charge. New item in an unopened, undamaged container returned within 10 days of purchase qualifies for full refund or full store credit. Sold “as is” merchandise has no implied or expressed warranties, all sales are final; please inspect merchandise thoroughly. Accessories must be returned within 10 days for a full refund. Adjustable bases, pillows and mattress protectors are non-refundable. Make sure to measure for fit and travel path to place items in proper location. Reselections are subject to a 15% restocking fee and delivery charges.

120 Day Sleep Guarantee

Collections covered with 120-day confidence guarantee:
Tempur-Pedic, Airloom, iComfort, iComfort Hybrid, Serta Perfect Sleeper Hybrid, Beautyrest Black, Beautyrest Sliver Hybrid

  • Foundations and adjustable bases are not included in the confidence guarantee.
  • You must sleep on the mattress minimum of thirty (30) nights.
  • You must purchase a mattress protector from Furniture & ApplianceMart, Ashley Furniture Homestore or MattressMart.
  • You must exchange for another mattress of equal or greater value.
  • If a greater value, you are responsible for the difference.
  • You will be responsible for any re-delivery charges and/or inspection fees.
  • You must agree that the mattress will be free of any stains, soil, vermin infestation, damage (anything along those lines), as this will void the Confidence Guarantee and product warranty.
  • You are entitled to one exchange only.
  • The value of any free merchandise or store credit will be deducted from the amount you have available to re-select, should you re-select to a non-qualifying mattress.

Price Guarantee

In the event the merchandise purchased on this purchase contract is offered for sale at a lower price within 30 days of its purchase, Furniture & ApplianceMart will meet or beat the price or the product will be provided to you for free. PROVIDED THAT (1) The lower price is a retail price based on the same terms, including warranty, offered by an authorized dealer located within a 150-mile radius of the store. (Lower prices that result from a manufacturer’s rebate program are not covered by this guarantee nor does this apply to merchandise not readily available for immediate purchase and delivery, floor samples, demo models, one of a kind models, limited quantity offers or close outs); (2) Written proof which can be independently verified is provided substantiating the lower price.

Special Orders

Good things are worth waiting for! We make every effort to quote an accurate delivery time for special order merchandise. All delivery times quoted are based on information we receive from our suppliers and are for estimate purposes only. While the estimated time is accurate the majority of the time, delays beyond our control can occur.
Special orders require a 50% down payment and are non-cancelable and non-refundable.
Please make sure your furniture and appliances will physically fit through the doors and into your room and is the right size for the room before placing your order.
You will receive a phone call prior to your delivery if any delays from the suppliers do occur. Please contact our customer care department at (866) 638-1957 if you have any questions about when your merchandise is estimated to be available for delivery or pickup.

Custom Orders

Custom order requires a 50% down payment. Customer orders are non-cancelable and nonrefundable. A salesperson must verify with you all your information on your special order. Furniture & ApplianceMart will provide free of charge any repairs that are delivery related damage (scratches, nicks, chips, etc.) if reported to our company within three business days after delivery. Custom order products cannot be purchased online. Due to this items wide verity of customizable features we require a sales person to work one-on-one with our customers, to make sure everyone gets exactly what they want. Please make sure your furniture and appliances will physically fit through the doors and into your room and is the right size for the room before placing your order. Please visit or contact your nearest store to get your custom order started.

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