Delivery and Pickup Information
Order Confirmation
If you have any questions or concerns with your order please contact your sales associate or our customer care center at (866) 638-1957.
Deliveries
During delivery your existing furniture, bedding, or appliances can be moved, but only when being replaced, on a piece for piece basis. The
items can be moved to another area of your home, or yard if deemed safe by the delivery professionals. Our delivery professionals will, carefully
inspect your purchase, prepare it, deliver it to your home, set it in place and assemble if needed. Haul away merchandise has an additional
charge and will only be done if the delivery professionals determine its safe. A haul away item must be noted on the order prior to delivery.
(Certain items qualify for free deliveries. See a sales associate for details.)
Furniture
We unpack and set up your new furniture and/or mattress exactly where you want it unless our delivery crew determines it is unsafe. We
assemble beds, light bridges, and end units. We level wall units, china cabinets, entertainment centers, bookcases, and dining room chairs. We
install glass shelves in china cabinets and bookcases. We set up bed frames and mattress support systems. We place your mattress set on
support system after removing factory wrapping. There is an additional charge for the assembly of bunk beds.
Appliances & Electronics
All appliances & electronics delivered by our delivery teams will be unpacked, set in place and leveled.
Due to insurance requirements, Furniture & ApplianceMart will only connect any products that have a new cable, flex connect, or hoses. The
new product must be purchased from Furniture & ApplianceMart.
Refrigerators with an icemaker will be hooked up to an existing water line if the line is compatible; otherwise it is the responsibility of the
customer.
Electric ranges and dryers are plugged into the existing outlet. Must use metal dryer vents, rear venting only. Side venting may be installed prior
to delivery by our Service Department for an additional charge.
Natural Gas ranges and dryers are hooked up to existing gas line if there is a shut off valve at the point of hook up. Natural gas appliances must
have a working shut off valve to disconnect for haul away
LP gas appliances that are delivered are put in or near the place of installation. Customer is responsible for LP conversion, conversion is
available by our Service Department for an additional charge.
Washer & Dryer Stack Combo Units will be installed by our delivery crew for an additional installation charge.
Delivery time window
Each truck has multiple stops to make and it's impossible to determine how easy or difficult each delivery will be, so we cannot predict the exact
time a delivery will be made to you on your selected delivery date. Three days prior to your estimated delivery date you will be provided with your delivery window. You must respond via text, email, or phone call confirming your delivery detail is correct.If you do not respond you will need to contact your selling store to reschedule the delivery. Your cooperation in being home to accept delivery is deeply appreciated and helpful to avoid a delay in
receiving your products.
If you will not be home at the time of delivery please make arrangements with our customer care department. Options include leaving a key
or door unlocked and the delivery personnel will lock your home as they leave, having a friend, family member, neighbor, or building manager
accept the delivery. Our drivers can also call you one hour before delivery so you can arrange to be there at the time of delivery.
Having your home ready for delivery
Standard deliveries require 36” x 84” of clearance through doorways, stairways and hallways and sufficient space through corners to facilitate
product movement through your home and to protect your property from damage. Please contact Customer Care at 866-638-1957 if your
home will present less clearance than this, or if your home has special conditions (angled hallways and stairways, low ceilings, etc...)
Remove any furniture, accessories, breakable objects or obstructions from the delivery path and room or area where your purchase is to be
placed. If it recently snowed, please make sure to have a clear and safe pathway for the delivery professionals to walk though while carries
your new items. Measure one last time where the item is to be placed to make sure it will fit (both the space and the path to reach the space).
Pay particular attention when purchasing large mattresses and box springs. For safety reasons, our delivery professionals prefer not to remove
shoes when entering your home. If you have a concern with dirt, snow or mud being tracked in, please put something down on your floor to
protect it, or request the delivery professionals to wear their disposable protective foot booties at the time of delivery
Customer Pickups
Furniture & ApplianceMart offers our customers the opportunity to pick up their furniture at our Distribution Center located at 2917 Business
Park Drive is Stevens Point. Please call ahead to assure that your item will be ready. Pick-ups are available at most of our store locations. Pickup
times may be different from the store’s hours, please call head to the store to verify your pick-up time.
We are pleased to assist you in loading your merchandise. However, it is the customer’s responsibility to ensure that the load is secure. We are
not responsible for damages once the merchandise has left the premises. We encourage customer to thoroughly inspect their merchandise
before approving and loading the product into their vehicles
What to Expect During Pickups
Merchandise that is picked up is not assembled. Assembly is available at an additional charge and assembly is recommended. Please plan on
the pickup process taking up to 30 minutes. If cosmetic damage has occurred to your product after pickup, you may bring the product back
for service at your expense. We do not provide free delivery for exchanges on items picked up at our stores. The customer is responsible for
securing their own load.