Skip to Main Content
view cart 0
locations
come say hello!
View All
Ashley Furniture Homestore/Outlet - Janesville
2600 Humes Rd Suite 140
Janesville, WI 53545
608-898-6615
Showroom Hours: Mon-Fri: 10am - 8pm Sat: 10am - 7pm Sun: 11am - 6pm Pick-Up Hours: Store pick-ups available at Madison West store only. Customer Care care@bostonfam.com
Ashley Furniture HomeStore - Kenosha
12185 77th Street
Kenosha, WI 53142
(262) 857-1000
Showroom Hours: Mon-Fri: 10am - 8pm Sat: 10am - 7pm Sun: 11am - 6pm Pick-Up Hours: Milwaukee area pick-ups are available at our Greenfield and Pewaukee stores only. Customer Care care@bostonfam.com
Furniture & ApplianceMart- Madison West
2404 W Beltline Hwy
Madison , WI 53713
1-855-887-8142
Showroom Hours: Mon-Fri: 10am - 8pm Sat: 10am - 7pm Sun: 11am - 6pm Pick-Up Hours: Mon - Sat: 11am-6pm Sunday: Noon- 5pm Customer Care care@bostonfam.com
Furniture & ApplianceMart- Marshfield
503 E. Ives Street
Marshfield, WI 54449
1-844-711-8274
Showroom Hours: Mon – Fri: 10am – 7pm Sat: 10am – 6pm Sun: 11am – 5pm Pick-Up Hours: Friday: 3pm - 7pm Saturday - Sunday: 11am - 3pm Customer Care care@bostonfam.com
Warehouse
2917 Business Park Drive
Stevens Point, WI 54482
10am – 7pm Mon – Sat 11am – 6pm on Sundays Customer Care care@bostonfam.com 1-866-638-1957
Furniture & ApplianceMart- Rhinelander
2068 North Stevens Street
Rhinelander, WI 54501
1-844-692-0371
Showroom Hours: Mon – Fri: 10am – 8pm Sat: 9am – 5pm Sun: 10am – 5pm Pick-Up Hours: Monday - Friday: 10am - 7:45pm Saturday: 9am - 5:45pm Sunday: 10am - 5:45pm Customer Care care@bostonfam.com
Furniture & ApplianceMart- Stevens Point
1015 Commons Cir
Plover, WI 54467
1-844-344-3640
Showroom Hours: Mon – Fri: 10am – 8pm Sat: 10am – 6pm Sun: 11am – 5pm Pick-Up Hours: -Pick-Ups Available At Our Distribution Center In The Stevens Point Business Park Only- Monday - Friday: 8am - 8pm Saturday: 9am - 6pm Sunday: 11am - 5pm Customer Care care@bostonfam.com
Furniture & ApplianceMart- Wausau
1820 Stewart Avenue
Wausau, WI 54401
1-844-616-3650
Showroom Hours: Mon – Fri: 10am – 8pm Sat: 10am – 6pm Sun: 11am – 5pm Pick-Up Hours: Monday: 11am - 7pm Thursday-Friday: 11am - 7pm Saturday: 10am - 5pm Sunday: 11am - 5pm Customer Care care@bostonfam.com
Ashley Furniture HomeStore - Appleton
4729 W. Lawrence
Appleton, WI 54914
1-844-751-1136
Showroom Hours: Mon-Fri: 10am - 8pm Sat: 10am - 7pm Sun: 11am - 6pm Pick-Up Hours: Pick-Ups Available at Green Bay Store Customer Care care@bostonfam.com
Ashley Furniture HomeStore - Green Bay
700 Willard Dr.
Green Bay, WI 54303
1-844-786-8975
Showroom Hours: Mon-Fri: 10am - 8pm Sat: 10am - 7pm Sun: 11am - 6pm Pick-Up Hours: Friday-Saturday: 10am - 7pm Sunday: 11am - 6pm Customer Care care@bostonfam.com
Ashley Furniture HomeStore - Madison East
2302 East Springs Drive
Madison, WI 53704
1-844-821-6483
Showroom Hours: Mon-Fri: 10am - 8pm Sat: 10am - 7pm Sun: 11am - 6pm Pick-Up Hours: Pick-Ups Available At Madison West Store Customer Care care@bostonfam.com
Ashley Furniture HomeStore - Madison West
2404 W Beltline Hwy
Madison, WI 53713
Showroom Hours: Mon-Fri: 10am - 8pm Sat: 10am - 7pm Sun: 11am - 6pm Pick-Up Hours: Mon - Sat: 11am-6pm Sunday: Noon- 5pm Customer Care care@bostonfam.com
Ashley Furniture HomeStore - Stevens Point
1015 Commons Circle
Plover, WI 54481
1-844-344-3640
Showroom Hours: Mon – Fri: 10am – 8pm Sat: 10am – 6pm Sun: 11am – 5pm Pick-Up Hours: -Pick-Ups Available At Our Distribution Center In The Stevens Point Business Park Only- Monday - Friday: 8am - 8pm Saturday: 9am - 6pm Sunday: 11am - 5pm Customer Care care@bostonfam.com
Ashley Furniture HomeStore - Marshfield
503 E. Ives Street
Marshfield, WI 54449
1-844-711-8274
Showroom Hours: Mon – Fri: 10am – 8pm Sat: 10am – 6pm Sun: 11am – 5pm Pick-Up Hours: Friday: 3pm - 7pm Saturday - Sunday: 11am - 3pm Customer Care care@bostonfam.com
Oshkosh Wisconsin Outlet Store
1205 S. Washburn St.
Oshkosh, WI 54904
920-966-1299
Showroom Hours: Monday thru Friday: 10am – 7pm Saturday: 10am - 6pm Sunday: 11am – 6pm Pick-Up Hours: Monday - Friday: 10am – 7pm Saturday: 10am - 6pm Sunday: 11am – 6pm Customer Care care@bostonfam.com
ApplianceMart - Pewaukee
1230 Capitol Dr.
Pewaukee, WI 53072
262-264-6870
Showroom Hours: Mon-Fri: 10am - 8pm Sat: 10am - 7pm Sun: 11am - 6pm Pick-Up Hours: Friday - Sunday: 11am - 7pm Customer Care care@bostonfam.com
Ashley Furniture HomeStore - Greenfield
4771 South 27th Street
Greenfield, WI 53221
414-281-3170
Showroom Hours: Mon-Fri: 10am - 8pm Sat: 10am - 7pm Sun: 11am - 6pm Pick-Up Hours: Friday - Sunday: 11am - 7pm Customer Care care@bostonfam.com
Ashley Furniture HomeStore - Pewaukee
1230 Capitol Dr.
Pewaukee, WI 53072
262-264-6870
Showroom Hours: Mon-Fri: 10am - 8pm Sat: 10am - 7pm Sun: 11am - 6pm Pick-Up Hours: Friday - Sunday: 11am - 7pm Customer Care care@bostonfam.com
Ashley Furniture HomeStore - Richfield
2515 Cabela Way
Richfield, WI 53076
262-628-7070
Showroom Hours: Mon-Fri: 10am - 8pm Sat: 10am - 7pm Sun: 11am - 6pm Pick-Up Hours: All Milwaukee Area Pick-Ups Done at Pewaukee and Greenfield Stores. Customer Care care@bostonfam.com
Wausau Ashley Furniture Outlet
1818 Stewart Avenue
Wausau, WI 54401
715-841-9800
Showroom Hours: Mon – Fri: 10am – 8pm Sat: 10am – 6pm Sun: 11am – 5pm Pick-Up Hours: Monday: 11am - 7pm Thursday-Friday: 11am - 7pm Saturday: 10am - 5pm Sunday: 11am - 5pm Customer Care care@bostonfam.com
get in touch!

Extended Warranties

Please contact your nearest store location or our customer care center to find out full details about our extended warranties on your furniture, appliances and electronics.

Furniture Extended Warranty

Furniture Care Protection

The “Furniture Care Protection Agreement” is effective for ten years from the date the consumer shown on the original receipt takes delivery. Furniture Care Protection offers coverage for mechanical and structural breakdowns on the Mattress Power Base and is effective upon the expiration of the manufacturer’s warranty. This Agreement applies to one Mattress Power Base with a total cost of $5,000 or less before sales tax

How to Obtain Service

Within five days of the damage or breakdown, contact our customer claims department using our toll-free number 888-705-4001 or email claims@furniturecareprotection.com

When Calling for Service, Consumer Must Have

  • The original receipt showing Consumer’s purchase of the agreement made with the purchase of the new qualifying Power Base
  • The original copy of this Agreement
  • The original delivery date of their pair products and item(s)
  • The date of the occurrence of damage or breakdown

There is no deductible required to obtain service for your Power Base. Service will be performed in your home; if required, the authorized service center may opt to remove the Power Base to perform service in-shop and will return the Power Base upon completion. If Furniture Care Protection is unable to repair the damage professionally, we will at our discretion, replace the affected item. If we pay for a loss, we may require you to assign us your rights of recovery against others; we will not pay for a loss if you impair these rights to recover. Your rights to recover from others may not be waived.

How the Agreement Works

On Fabric or Microfiber

  • Household food and beverages stains
  • Stains from human and pet saliva, urine, stomach fluid, or blood
  • Accidental burn or singe marks cause by brief contact with flame or heat from a single incident
  • Color transfer from blue jeans or newspaper
  • Accidental puncture, cut, tear or rip from a single incident

On A&P Leather or Viny

  • Household food and beverage stains
  • Stains from human and pet saliva, urine, stomach fluid, or blood
  • Accidental burn or singe marks cause by brief contact with flame or heat from a single incident
  • Accidental ballpoint pen ink, wax crayon, facial cosmetics or nail polish from a single incident
  • Color transfer from denim jeans or newspaper
  • Cracking or peeling of top grain leather in seating areas
  • Cracking or peeling on all leather and vinyl in non-seating areas
  • Accidental puncture, cut, tear or rip from a single incident

On Wood

  • Household food and beverage stains (Product stain-excluding accumulation)
  • Accidental burn or singe marks cause by brief contact with flame or heat from a single incident
  • Fading from sun exposure
  • Accidental damage from finger nail polish or finger nail polish remover from a single incident
  • Failure of assembled joints
  • Water or household beverage marks, stains or rings
  • Accidental scratches penetrating through the top coat finish from a single incident
  • Peeling of the finish of solid wood or veneer surfaces

Mechanical and Structural Breakdowns* to Fabric, A&P Leather and Vinyl Upholstered Furniture as a result of

  • Breakage of frames, panels or springs
  • Breaking of mechanisms including sleeper mechanisms, reclining mechanisms, and heating, power and vibrating mechanisms

*Coverage of frames, panels, springs and mechanisms may be used only upon expiration of manufacturer’s warranty and many not be used in lieu of manufacturer’s warranty

Important Exclusions

  1. Any loss other than covered breakdown or damage of the Power Base.
  2. Any damage caused by the consumer during the assembly of ready to assemble items
  3. Product repairs that are covered by the manufacturer’s warranty or as a result of a recall, regardless of the manufacturer’s ability to cover such repairs.
  4. Any and all pre-existing conditions that occur prior to the effective date of the agreement and/or any product sold used or damaged.
  5. Any stain or damage occurring prior to or during delivery, or while furniture is in transit or storage
  6. Damage from willful abuse, misuse mishandling, unauthorized modifications or alterations to a covered product, failure to follow manufacturer’s instructions
  7. External causes including fire, theft, insects, acts of nature, illegal acts, acts of god or consequential loss of any nature
  8. Incidental, consequential or secondary damages or delay in rendering service under this agreement, or loss of use during the period that the covered product is at an authorized service center or otherwise awaiting parts
  9. Stain or damage caused by appliance malfunctions and any leak resulting from malfunction
  10. Any product used for commercial, institutional or rental purposes
  11. Failures that occur outside of the 50 states of the United States of America, including the District of Columbia.
  12. Unauthorized repairs and/or parts.
  13. Service where no problem can be found.
  14. Breakdowns which are not reported within the term of this Agreement.
  15. Any damage resulting from everyday use or that has built up over time
  16. Stain or damage resulting from the use of cleaning products not approved by the manufacturer, mold, mildew, odor, stains caused by medical incontinence.
  17. Damage caused by an independent contractor or other service maintenance personnel.
  18. Bodily injury.
  19. Damage caused by Pets (other than bodily fluids).
  20. Wear related repairs or damage, such as, but not limited to rust or corrosion, normal wear and tear, scratches or dents.
  21. Noises.
  22. Accessories used in conjunction with the covered product.

Renew or Transfer

This agreement is not renewable or transferable

Furniture Care Protection Contact Information

Address: Furniture Care Protection, 609 S. Kelly Ave, Suite E-8, Edmond, OK 73003

Phone: (888) 705-4001

Email: claims@furniturecareprotection.com