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Extended Warranties

Please contact your nearest store location or our customer care center to find out full details about our extended warranties on your furniture, appliances and electronics.

Appliance Extended Warranty

Happiness Protection Plan

In consideration of payment of the Extended Service Agreement price, Furniture & ApplicanceMart, will provide the following extended service protection plan. Furniture & ApplianceMart will provide labor and replacement parts necessary to repair a mechanical or electrical failure of the covered product specified above caused by defects in workmanship or materials during normal usage for the time period specified on your sales receipt.

If the defective product is replaced this extended 5-year warranty is null and void and the extended warranty is not applicable to your new replacement product. A new warranty can be purchased for the replacement product at an additional cost. You are only entitled to replacement of any matching appliances that are not defective.

Coverage commences on the date the customer takes possession of the product, and is inclusive of the manufacturer’s warranty period. All repairs must be carried out by Furniture & ApplianceMart service department or others with prior Furniture & ApplianceMart approval. Furniture & ApplianceMart will not reimburse the customer for repairs not authorized by Furniture & ApplianceMart. In home service is provided on all products that the manufacturer authorized such service. While we try to complete service as quickly as possible, we are not responsible for delays caused by factors beyond control.

Special Benefits

Food Spoilage

The cost of replacing food that spoiled as a result of a covered failure of a refrigerator or freezer will be covered to a maximum of $100 per service repair during the term of the agreement.

Replacement Guarantee

If the covered product has three service repairs completed and the fourth repair is required, as determined by Furniture & ApplianceMart, within any 12-month period, the product will be replaced with a comparable product. Preventative maintenance checks, cleaning, product diagnosis, customer education, accessory repairs/replacements and any unauthorized repairs are not considered repairs for the purposes of this Replacement Guarantee.

Major Component Coverage

This plan also covers the cost of replacing the following parts for a period of ten years from the date of purchase: Washer transmission, Dryer heating element/gas burner, dishwasher motor, range baking/broiling surface elements and/or electronic ignition, microwave magnetron, refrigerator/freezer or room air conditioner compressor. Service labor or trip charges are not covered during the extended 10-year period of coverage beyond the original 5-year period of this Plan.

Conditions and Exclusions

The product must be maintained in accordance with the requirements and/or recommendations set forth by the manufacturer to keep the Plan in force. This Plan does not cover damage to merchandise caused by misuse, tampering, accident, natural disasters, product alterations or damage caused by non-authorized repair personnel or improper installation of appliances.

Not Covered by the Plan

  • Any replacement of consumable or disposable or cosmetic items, such as knobs, batteries, shelves, glass shelves, rollers, handles, baskets, filters, bulbs, icemakers or water dispensers.
  • Replacement of refrigerant coolant unless loss is caused by covered failure. XTENDEERVICE
  • Repair of cosmetic damage where the function of the product is unaffected.
  • Loss of use of the product or consequential loss of any kind, except for food spoilage, as set forth above.
  • Service calls where no covered failure is found. Customer shall be charged the prevailing service charge fee if customer requests service work where no covered failure is found.

Cancellation

You may within fifteen calendar days of the delivery of this Plan, reject and return this Plan for a full refund less actual costs or charges needed to issue and service this Plan. If you cancel this plan any time during the coverage period, claims will not be considered when calculating any refund due.

Happiness Credits

If your protection plan expires and you never filed a claim for repairs, we will give you a credit of 50% of the protection plan purchase amount. This credit must be used within 180 days after the protection plan period is complete. The happiness credit cannot be used on electronics merchandise or closeout merchandise and the happiness credit cannot be combined with any other discount or coupon offer. The credit can only be deducted from the tagged sale price on merchandise. This protection plan copy must be presented at the time of redemption and the credit cannot be applied to prior purchases. The merchandise purchased with the happiness credit can be financed for a maximum term of 12 months.

Furniture Extended Warranty

Furniture Care Protection

The “Furniture Care Protection Agreement” is effective for ten years from the date the consumer shown on the original receipt takes delivery. Furniture Care Protection offers coverage for mechanical and structural breakdowns on the Mattress Power Base and is effective upon the expiration of the manufacturer’s warranty. This Agreement applies to one Mattress Power Base with a total cost of $5,000 or less before sales tax

How to Obtain Service

Within five days of the damage or breakdown, contact our customer claims department using our toll-free number 888-705-4001 or email claims@furniturecareprotection.com

When Calling for Service, Consumer Must Have

  • The original receipt showing Consumer’s purchase of the agreement made with the purchase of the new qualifying Power Base
  • The original copy of this Agreement
  • The original delivery date of their pair products and item(s)
  • The date of the occurrence of damage or breakdown

There is no deductible required to obtain service for your Power Base. Service will be performed in your home; if required, the authorized service center may opt to remove the Power Base to perform service in-shop and will return the Power Base upon completion. If Furniture Care Protection is unable to repair the damage professionally, we will at our discretion, replace the affected item. If we pay for a loss, we may require you to assign us your rights of recovery against others; we will not pay for a loss if you impair these rights to recover. Your rights to recover from others may not be waived.

How the Agreement Works

On Fabric or Microfiber

  • Household food and beverages stains
  • Stains from human and pet saliva, urine, stomach fluid, or blood
  • Accidental burn or singe marks cause by brief contact with flame or heat from a single incident
  • Color transfer from blue jeans or newspaper
  • Accidental puncture, cut, tear or rip from a single incident

On A&P Leather or Viny

  • Household food and beverage stains
  • Stains from human and pet saliva, urine, stomach fluid, or blood
  • Accidental burn or singe marks cause by brief contact with flame or heat from a single incident
  • Accidental ballpoint pen ink, wax crayon, facial cosmetics or nail polish from a single incident
  • Color transfer from denim jeans or newspaper
  • Cracking or peeling of top grain leather in seating areas
  • Cracking or peeling on all leather and vinyl in non-seating areas
  • Accidental puncture, cut, tear or rip from a single incident

On Wood

  • Household food and beverage stains (Product stain-excluding accumulation)
  • Accidental burn or singe marks cause by brief contact with flame or heat from a single incident
  • Fading from sun exposure
  • Accidental damage from finger nail polish or finger nail polish remover from a single incident
  • Failure of assembled joints
  • Water or household beverage marks, stains or rings
  • Accidental scratches penetrating through the top coat finish from a single incident
  • Peeling of the finish of solid wood or veneer surfaces

Mechanical and Structural Breakdowns* to Fabric, A&P Leather and Vinyl Upholstered Furniture as a result of

  • Breakage of frames, panels or springs
  • Breaking of mechanisms including sleeper mechanisms, reclining mechanisms, and heating, power and vibrating mechanisms

*Coverage of frames, panels, springs and mechanisms may be used only upon expiration of manufacturer’s warranty and many not be used in lieu of manufacturer’s warranty

Important Exclusions

  1. Any loss other than covered breakdown or damage of the Power Base.
  2. Any damage caused by the consumer during the assembly of ready to assemble items
  3. Product repairs that are covered by the manufacturer’s warranty or as a result of a recall, regardless of the manufacturer’s ability to cover such repairs.
  4. Any and all pre-existing conditions that occur prior to the effective date of the agreement and/or any product sold used or damaged.
  5. Any stain or damage occurring prior to or during delivery, or while furniture is in transit or storage
  6. Damage from willful abuse, misuse mishandling, unauthorized modifications or alterations to a covered product, failure to follow manufacturer’s instructions
  7. External causes including fire, theft, insects, acts of nature, illegal acts, acts of god or consequential loss of any nature
  8. Incidental, consequential or secondary damages or delay in rendering service under this agreement, or loss of use during the period that the covered product is at an authorized service center or otherwise awaiting parts
  9. Stain or damage caused by appliance malfunctions and any leak resulting from malfunction
  10. Any product used for commercial, institutional or rental purposes
  11. Failures that occur outside of the 50 states of the United States of America, including the District of Columbia.
  12. Unauthorized repairs and/or parts.
  13. Service where no problem can be found.
  14. Breakdowns which are not reported within the term of this Agreement.
  15. Any damage resulting from everyday use or that has built up over time
  16. Stain or damage resulting from the use of cleaning products not approved by the manufacturer, mold, mildew, odor, stains caused by medical incontinence.
  17. Damage caused by an independent contractor or other service maintenance personnel.
  18. Bodily injury.
  19. Damage caused by Pets (other than bodily fluids).
  20. Wear related repairs or damage, such as, but not limited to rust or corrosion, normal wear and tear, scratches or dents.
  21. Noises.
  22. Accessories used in conjunction with the covered product.

Renew or Transfer

This agreement is not renewable or transferable

Cancellation

You may cancel this Agreement for any reason at any time. To cancel, please contact Furniture Care Protection, 609 S. Kelly Ave, Suite E-8, Edmond, OK 73003 at 888-705-4001. In the first 30 days you will receive a full refund upon cancellation. After 30 days, you will receive a prorata refund based on the time expired less a $25 cancellation fee, or 10% of the purchase price (whichever is less), less the cost of claims paid. We may not cancel this Agreement except for fraud, material misrepresentation or non-payment of premium by the consumer. Notice of such cancellation will be mailed to you at least 30 days prior to cancellation and will include the effective date and reason for cancellation. If Furniture Care Protection cancels, the return of premium is based upon 100% of the unearned pro-rata premium.

Furniture Care Protection Contact Information

Address: Furniture Care Protection, 609 S. Kelly Ave, Suite E-8, Edmond, OK 73003

Phone: (888) 705-4001

Email: claims@furniturecareprotection.com

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