Extended Warranties
Please contact your nearest store location or our customer care center to find out full details about our extended warranties on your
furniture, appliances and electronics.
Furniture Extended Warranty
Furniture Care Protection
The “Furniture Care Protection Agreement” is effective for ten years from the date the consumer shown on the original receipt takes delivery.
Furniture Care Protection offers coverage for mechanical and structural breakdowns on the Mattress Power Base and is effective upon the
expiration of the manufacturer’s warranty. This Agreement applies to one Mattress Power Base with a total cost of $5,000 or less before sales tax
How to Obtain Service
Within five days of the damage or breakdown, contact our customer claims department using our toll-free number 888-705-4001 or email
claims@furniturecareprotection.com
When Calling for Service, Consumer Must Have
- The original receipt showing Consumer’s purchase of the agreement made with the purchase of the new qualifying Power Base
- The original copy of this Agreement
- The original delivery date of their pair products and item(s)
- The date of the occurrence of damage or breakdown
There is no deductible required to obtain service for your Power Base. Service will be performed in your home; if required, the authorized
service center may opt to remove the Power Base to perform service in-shop and will return the Power Base upon completion. If Furniture
Care Protection is unable to repair the damage professionally, we will at our discretion, replace the affected item. If we pay for a loss, we may
require you to assign us your rights of recovery against others; we will not pay for a loss if you impair these rights to recover. Your rights to
recover from others may not be waived.
How the Agreement Works
On Fabric or Microfiber
- Household food and beverages stains
- Stains from human and pet saliva, urine, stomach fluid, or blood
- Accidental burn or singe marks cause by brief contact with flame
or heat from a single incident
- Color transfer from blue jeans or newspaper
- Accidental puncture, cut, tear or rip from a single incident
On A&P Leather or Viny
- Household food and beverage stains
- Stains from human and pet saliva, urine, stomach fluid, or blood
- Accidental burn or singe marks cause by brief contact with flame
or heat from a single incident
- Accidental ballpoint pen ink, wax crayon, facial cosmetics or nail
polish from a single incident
- Color transfer from denim jeans or newspaper
- Cracking or peeling of top grain leather in seating areas
- Cracking or peeling on all leather and vinyl in non-seating areas
- Accidental puncture, cut, tear or rip from a single incident
On Wood
- Household food and beverage stains (Product stain-excluding
accumulation)
- Accidental burn or singe marks cause by brief contact with flame
or heat from a single incident
- Fading from sun exposure
- Accidental damage from finger nail polish or finger nail polish
remover from a single incident
- Failure of assembled joints
- Water or household beverage marks, stains or rings
- Accidental scratches penetrating through the top coat finish from
a single incident
- Peeling of the finish of solid wood or veneer surfaces
Mechanical and Structural Breakdowns* to Fabric, A&P Leather
and Vinyl Upholstered Furniture as a result of
- Breakage of frames, panels or springs
- Breaking of mechanisms including sleeper mechanisms, reclining
mechanisms, and heating, power and vibrating mechanisms
*Coverage of frames, panels, springs and mechanisms may be used only upon expiration of manufacturer’s warranty and many not be used in lieu of manufacturer’s warranty
Important Exclusions
- Any loss other than covered breakdown or damage of the Power
Base.
- Any damage caused by the consumer during the assembly of
ready to assemble items
- Product repairs that are covered by the manufacturer’s warranty
or as a result of a recall, regardless of the manufacturer’s ability
to cover such repairs.
- Any and all pre-existing conditions that occur prior to the
effective date of the agreement and/or any product sold used or
damaged.
- Any stain or damage occurring prior to or during delivery, or
while furniture is in transit or storage
- Damage from willful abuse, misuse mishandling, unauthorized
modifications or alterations to a covered product, failure to follow
manufacturer’s instructions
- External causes including fire, theft, insects, acts of nature, illegal
acts, acts of god or consequential loss of any nature
- Incidental, consequential or secondary damages or delay in
rendering service under this agreement, or loss of use during
the period that the covered product is at an authorized service
center or otherwise awaiting parts
- Stain or damage caused by appliance malfunctions and any leak
resulting from malfunction
- Any product used for commercial, institutional or rental
purposes
- Failures that occur outside of the 50 states of the United States
of America, including the District of Columbia.
- Unauthorized repairs and/or parts.
- Service where no problem can be found.
- Breakdowns which are not reported within the term of this
Agreement.
- Any damage resulting from everyday use or that has built up
over time
- Stain or damage resulting from the use of cleaning products
not approved by the manufacturer, mold, mildew, odor, stains
caused by medical incontinence.
- Damage caused by an independent contractor or other service
maintenance personnel.
- Bodily injury.
- Damage caused by Pets (other than bodily fluids).
- Wear related repairs or damage, such as, but not limited to rust
or corrosion, normal wear and tear, scratches or dents.
- Noises.
- Accessories used in conjunction with the covered product.
Renew or Transfer
This agreement is not renewable or transferable
Furniture Care Protection Contact Information
Address: Furniture Care Protection, 609 S. Kelly Ave, Suite E-8, Edmond, OK 73003
Phone: (888) 705-4001
Email: claims@furniturecareprotection.com