Extended Warranties
Please contact your nearest store location or our customer care center to find out full details about our extended warranties on your furniture, appliances and electronics.
Furniture Care Protection Contact Information
Address:
Furniture Care Protection
609 S. Kelly Ave, Suite E-8
Edmond, OK 73003
Phone: (888) 705-4001
Furniture Extended Warranty
Furniture Care Protection
The “Furniture Care Protection Agreement” is effective for four years from the date the consumer shown on the original receipt takes delivery. Furniture Care Protection offers coverage for mechanical and structural breakdowns on the Mattress Power Base and is effective upon the expiration of the manufacturer’s warranty. This Agreement applies to one Mattress Power Base with a total cost of $5,000 or less before sales tax.
Available Protection Plans
To view a list of available protection plans and purchase online, click here.
How to Obtain Service
Within five days of the damage or breakdown, contact our customer claims department using our toll-free number (888) 705-4001 or email claims@furniturecareprotection.com
When Calling for Service, Consumer Must Have:
The original receipt showing Consumer’s purchase of the agreement made with the purchase of the new qualifying Power Base
The original copy of this Agreement
The original delivery date of their pair products and item(s)
The date of the occurrence of damage or breakdown
There is no deductible required to obtain service for your Power Base. Service will be performed in your home; if required, the authorized service center may opt to remove the Power Base to perform service in-shop and will return the Power Base upon completion. If Furniture Care Protection is unable to repair the damage professionally, we will, at our discretion, replace the affected item. If we pay for a loss, we may require you to assign us your rights of recovery against others; we will not pay for a loss if you impair these rights to recover. Your rights to recover from others may not be waived.
How the Agreement Works
On Fabric or Microfiber:
Household food and beverages stains
Stains from human and pet saliva, urine, stomach fluid, or blood
Accidental burn or singe marks cause by brief contact with flame or heat from a single incident
Color transfer from blue jeans or newspaper
Accidental puncture, cut, tear or rip from a single incident
On A&P Leather or Vinyl:
Household food and beverage stains
Stains from human and pet saliva, urine, stomach fluid, or blood
Accidental burn or singe marks cause by brief contact with flame or heat from a single incident
Accidental ballpoint pen ink, wax crayon, facial cosmetics or nail polish from a single incident
Color transfer from denim jeans or newspaper
Cracking or peeling of top grain leather in seating areas
Cracking or peeling on all leather and vinyl in non-seating areas
Accidental puncture, cut, tear or rip from a single incident
On Wood:
Household food and beverage stains (Product stain-excluding accumulation)
Accidental burn or singe marks cause by brief contact with flame or heat from a single incident
Fading from sun exposure
Accidental damage from finger nail polish or finger nail polish remover from a single incident
Failure of assembled joints
Water or household beverage marks, stains or rings
Accidental scratches penetrating through the top coat finish from a single incident
Peeling of the finish of solid wood or veneer surfaces
Mechanical and Structural Breakdowns* to Fabric, A&P Leather and Vinyl Upholstered Furniture as a result of:
Breakage of frames, panels, or springs
Breaking of mechanisms, including: sleeper mechanisms, reclining mechanisms, and heating, power, and vibrating mechanisms
*Coverage of frames, panels, springs, and mechanisms may be used only upon expiration of manufacturer’s warranty, and may not be used in lieu of manufacturer’s warranty
Important Exclusions
Any loss other than covered breakdown or damage of the Power Base.
Any damage caused by the consumer during the assembly of ready to assemble items.
Product repairs that are covered by the manufacturer’s warranty or as a result of a recall, regardless of the manufacturer’s ability to cover such repairs.
Any and all pre-existing conditions that occur prior to the effective date of the agreement and/or any product sold used or damaged.
Any stain or damage occurring prior to or during delivery, or while furniture is in transit or storage.
Damage from willful abuse, misuse mishandling, unauthorized modifications or alterations to a covered product, failure to follow manufacturer’s instructions.
External causes including fire, theft, insects, acts of nature, illegal acts, acts of god or consequential loss of any nature.
Incidental, consequential or secondary damages or delay in rendering service under this agreement, or loss of use during the period that the covered product is at an authorized service center or otherwise awaiting parts.
Stain or damage caused by appliance malfunctions and any leak resulting from malfunction.
Any product used for commercial, institutional or rental purposes.
Failures that occur outside of the 50 states of the United States of America, including the District of Columbia.
Unauthorized repairs and/or parts.
Service where no problem can be found.
Breakdowns which are not reported within the term of this Agreement.
Any damage resulting from everyday use or that has built up over time.
Stain or damage resulting from the use of cleaning products not approved by the manufacturer, mold, mildew, odor, stains caused by medical incontinence.
Damage caused by an independent contractor or other service maintenance personnel.
Bodily injury.
Damage caused by Pets (other than bodily fluids).
Wear related repairs or damage, such as, but not limited to rust or corrosion, normal wear and tear, scratches or dents.
Noises.
Accessories used in conjunction with the covered product.
Renew or Transfer
This agreement is not renewable or transferable.